Systems Engineer with 3+ years of experience delivering remote technical support in high-tech and data-driven environments. Skilled in troubleshooting API-related issues, data inconsistencies, application behavior anomalies, and system integrations using SQL, logs, and trend analysis tools. Experienced in ticket-based support models, cross-functional escalation to engineering teams, and knowledge base development. Strong understanding of networking fundamentals, Windows environments, and structured troubleshooting methodologies. Recognized for ownership of cases, clear documentation, and customer-focused communication from initial report to resolution.
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